- Are there samples of your cards?
- How do I place an order?
- Is there a certain thickness to your cards?
- I do not have a designer, can you make a design for my company?
- If I were to have Plastek Cards create a design, will I get to approve it before completing production?
- Can I use my own designs?
- How long will it take to receive my cards?
- When is payment expected?
- Can I get a refund if I changed my mind on my order?
- Is there a minimum order?
- I found prices lower than yours, will you match the price?
- Do you offer quantity breaks?
- I am ordering clear cards and color matching is important. What information would I need to provide?
- What is a Plate Fee?
Can’t find your question? Contact us!
Are there samples of your cards?
Yes. We will be glad to send you free samples of our cards. Simply visit our Free Samples page, and we will promptly send them to you.
How do I place an order?
You can place an order by visiting the ordering page, or by calling us at 1-888-762-2737.
Is there a specific thickness to your cards?
Yes, our cards run from 12mil to 60mil in thickness.
I do not have a designer. Can you create a design for my company?
We would be happy to create a design for you. Our hourly design rate is $55/hour. We also have a wide variety of predesigned cards available for your convenience.
Will I be able to approve my final production artwork before it’s printed?
Yes, you will receive an electronic proof to approve prior to your order entering production.
Can I use my own designs?
Yes, you can always provide us with your own artwork via email or upload. (please see our artwork requirements).
How long will it take to receive my cards?
The total amount of time to receive your order is based on your card options, preferred shipping class, and whether or not rush production is requested. Please ask your sales representative for a delivery time estimate or place your order online to obtain this information.
When is payment expected?
We require payment in full before we design or produce your order unless you have established payment terms with Plastek Cards.
Can I get a refund if I change my mind on my order?
You can cancel before we start production. For online orders, your card is not charged until your job enters production. A credit card hold is placed in the amount of your transaction. If you cancel your order prior to production, the hold will be released by your bank. After you approve your proof and make payment, however, there are no refunds. If you are on terms, there a no refunds once your proof is approved.
Is there a minimum order?
Our minimum order ranges from 25-250 cards, depending on card options.
I found prices lower than yours, will you match the price?
Depending on the specifications, we may be able to match the price you have been quoted from others. We must see a formal quote from the company that has quoted you a different price.
Do you offer quantity breaks?
We do offer price breaks at various quantities. Please contact a sales representative for this information, or order online to see price break options.
I am ordering clear cards and color matching is important. What information would I need to provide?
On clear cards, it is very hard to match colors exactly. For best results, please provide a match sample or specify Pantone colors. We will do our best to match your colors as closely as possible. Color matching on clear cards is around 80%-90% with Pantone colors. It is impossible for any printer to match colors on clear cards 100%.
What is a Plate Fee?
This is a one-time fee that is charged for certain print options. These options require production to stop and change our standard processes.
